Careers
Children’s Medical Research Institute epitomises research excellence. We have world-leading scientists supported by state of the art facilities and dynamic, committed research staff.
See below for current vacancies. From neuroscience and cancer biology to drug development, embryology and gene therapy; when joining the team at CMRI you will be surrounded by internationally recognised researchers who foster excellence in all of their staff. CMRI is part of the largest health and medical research precinct in Australia and also a member of the Westmead Research Hub. This membership allows our staff access to the vast array of technology, services, resources and expertise available nearby at The Children’s Hospital at Westmead, Westmead Hospital and the Westmead Institute. Opportunities to join the team at CMRI are occasionally available in the areas of research, administration, fundraising, and laboratory support.
Current Vacancies
Supporter Services Officer
- Join a world-leading, independent medical research institute
- Contribute to the health of future generations/children through medical research
- Located in Westmead— Australia’s foremost biomedical research precinct
This Supporter Services role requires engaging donors (The enablers of our work) and servicing their needs.
Together we are making a difference for kids living with genetic disease.
Children’s Medical Research Institute (CMRI) was established in 1958 as Australia’s first paediatric research facility. In our 65th year, the Institute is one of the nation’s most highly regarded independent medical research centres. CMRI has built a strong international reputation based on research achievements made possible by a loyal network of community supporters, highly engaged donors and the very successful Jeans for Genes® fundraising campaign.
The Role
We are seeking a Supporter Services Officer. This essential role requires engaging donors (the enablers of our work) and servicing their needs. The role requires a highly organised individual to coordinate multiple projects. The successful candidate will be self-motivated and organised with a genuine desire to help our Donors and our support our team.
This role reports to the Supporter Services Team Leader and Responsibilities include but are not limited to:
Telemarketing:
- Outbound/inbound telemarketing calls – warm audiences
- Registration, welcome, supporter engagement calls
- Upgrade calls, conversion of cash donors to RG, thank you calls
- Appeals - Communicate with donors to solicit ongoing financial support, including Tax Appeal follow up calls, Christmas Appeal
- General donations – ‘thank you’ calls to donors & other engagement calls
Supporter care:
- Respond to supporter enquiries in a professional and polite manner and provide outstanding customer service
- Refer supporter queries or complaints to relevant parties
- General administrative duties, including filing, scanning
- Process General Banking/receipting when required
- High level of data entry & updating our existing data base with outbound/ inbound calls and incoming correspondence
Fundraising Support:
- Provide backup to other Supporter Services Team members
- Assist with setup & execution of Fundraising activities & events
- Any other duties as required
A rewarding role in every way
- Fulltime role – 37.5 hours per week
- Excellent not for profit tax benefits
- A flexible and supportive work environment where everyone’s contribution is highly valued
What can you bring to this role?
- Prior customer service skills and/or administrative experience
- Competency in Microsoft Office: Word and Excel
- Prior fundraising experience, knowledge of CRM or tele-fundraising/telemarketer experience (whilst not essential), is highly regarded
- Be team-orientated, self-motivated whilst able to work independently
- Be empathetic and resilient
- Possess strong attention to detail and excellent time management skills, with an ability to prioritise
- Be professional in all manners, including written prose
Follow us on Linkedin https://www.linkedin.com/company/children's-medical-research-institute/
We kindly request no unsolicited resumes or approaches from Recruitment Agencies. We will not be responsible for any fees related to unsolicited resumes.
The Children’s Medical Research Institute is an equal-opportunity employer. We are dedicated to attracting, retaining, and developing our people. We are an Equal Opportunity Employer, and we embrace diversity and inclusion, we strongly encourage applications from those who identify as being Aboriginal or Torres Strait Islander.
Close date: Thursday 9th May 2024.